Students/parents nu admission ya payment ton pehla policy clearly samajh leni chahidi hai. Eh page official reference layi hai.
Policy simple, transparent and student-friendly rakhi gayi hai, par misuse avoid karan layi conditions apply honge.
| Situation | Policy |
|---|---|
| Admission/course fee paid but class/access not started | Management review de baad fee adjustment, batch transfer, credit note or partial refund consider ho sakda hai. |
| Course/class started, material shared or student login/access activated | Generally course fee non-refundable hovegi. Case-to-case adjustment management approval te depend karega. |
| Student absent / personal reason / mind change | Refund guaranteed nahi. Batch transfer or adjustment request written form vich submit kar sakde ho. |
| Institute side class cancelled permanently | Applicable unused fee adjustment/refund management verification after process ho sakda hai. |
| Digital content / MCQ pack / exam prep access activated | Once access/link/content/test pack activated, payment generally non-refundable hovega. |
| Franchise/application/document processing fee | Processing, verification, documentation or digital work start hon ton baad fee generally non-refundable hovegi. |
Student/parent written request email/WhatsApp/office vich submit kare with payment proof, student name and reason.
Approved refund/adjustment normally 7-15 working days vich process ho sakda, depending on bank/payment gateway.
Refund di jagah course change, batch transfer, future credit or wallet adjustment option management allow kar sakdi hai.
Payment proof and student details naal official support contact karo.